Sort incoming items with cases

When a routine starts from incoming items (app events, table changes or webhooks), you can treat different items differently with cases:

"If it's [a sales enquiry] then [VEGA] does [draft a reply and add a lead]."

"If it's [a complaint] then [ECHO] does [open a ticket and draft an apology]."

• One case works as a filter: only matching items get the job.
• Several cases work as a sorter: each item goes to the case it fits.
• Anything else: choose Skip it to ignore items that fit no case, or Ask me to send them to you.
• When the AI isn't sure which case an item fits, it asks you instead of guessing. Those show as Needs you on the routine's Runs tab.