A task failed

Open the task (from the bell or Tasks). It says what went wrong. The most common causes:

• An app isn't connected, or its sign-in expired. Reconnect it in Connected Apps.
• The agent doesn't have the app. Switch it on in the agent's Tools tab.
• The action is Blocked for that agent or the workspace. Check the app's action rules in Connected Apps.
• Out of credits. See Settings › Plan & billing.
• An approval wasn't answered within 3 days, so the action was cancelled.
• The app refused the request, for example a wrong email address or a missing permission. The Timeline tab shows the app's own message.

Fix the cause, then click Retry on the task. If it keeps failing, use Request changes to tell the agent what to do differently.

Related: An app says Not connected · Read a task