An agent got a fact wrong

Agents answer from your Knowledge. If one gets a price, policy or detail wrong:

1. Check the fact in Knowledge is there and up to date. Fix it if not; agents use the new version straight away.
2. Use the Ask box on the Knowledge page to see what that agent finds for the question. If the right item is missing, reword it so it says the answer plainly, or add a short note that does.
3. Make sure the agent can read that folder (the folder's Who can read it).
4. For something every job must get right, switch on Include in every job for that item.

Related: Check what an agent would find