Answer an agent's question

Sometimes an agent needs information only you have, like a price or which customer you meant. It asks you instead of guessing.

1. Open the question from the bell, Home, or the task.
2. Type your answer and send it.
3. The agent picks it up and carries on with the task.

If the answer is something every agent should always know, add it to Knowledge too, so nobody has to ask again.

Related: Add knowledge