Every customer answered. Even at 2am.

Emails, social messages and reviews, sorted by urgency and answered from your own policies. Anything unusual comes to you, with the reply already drafted.

Build your teamFree to start. No card needed.

Why did we get so many returns this month?

ECHO

9 of the 11 returns say the size runs small. I drafted a reply for the two still open and a note for the listing. Should I send them to you?

The queue never stops.

Turning every email into a ticketECHO
Sorting by what's urgentECHO
Answering from your policiesECHO
Replying to comments and DMsECHO
Welcoming new customersJUNO
Asking happy customers for reviewsJUNO

A front desk that never closes.

ECHO Customer support

The front desk on every channel, working from what your policies say.

JUNO Customer success

Asks at the right moment for reviews, and steps in when someone is unhappy.

LEX Legal and compliance

Reads what looks legally sensitive before it goes out.

The front desk's week.

Mon
08:00
Daily support queue check
Tue
09:00
Weekly customer health check
Wed
13:00
Social messages and comments check
Thu
10:00
Ask happy customers for reviews
Fri
08:00
Daily support queue check
Sat
09:00
Social messages and comments check
Sun

And the moment it happens

A customer email becomes a ticket, sorted by urgency
A new customer gets a welcome

Build your teamFree to start. No card needed.

Fair questions.

Does it work with our help desk?

Yes. ECHO works in Gmail, Zendesk, Intercom and WhatsApp, and in your Instagram and Facebook messages, once you connect them. Tickets can also live in a table of their own in Simurg.

How does it know our policies?

You add them to Knowledge once, as notes, files or web pages. ECHO reads what each ticket needs, and flags a note that looks out of date.

What happens when it isn't sure?

It stops and asks, with what it has found so far. On Ask me first, every reply waits for your yes.