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    Attach files to a message

    Updated

    Drag files into the message box, or use the attach button, to give your team documents, images or data.

    What you can attach

    • Images
    • PDF and Word (.docx) documents
    • Spreadsheets (.xlsx, .csv, .tsv)
    • Text, Markdown and JSON files
    • Videos (.mp4, .mov, .webm)

    Size limits

    Up to 20 MB per file, and 50 MB for a video.

    Good to know

    • Agents read the text in documents and look at images.
    • Videos are stored with the message, but no agent can watch them.
    • A file in a chat is for that conversation. To make a fact available to every agent for good, add it to Knowledge instead.

    Related: Add knowledge

    Still stuck? Email info@simurg.me

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